Languages

Brazilian Portuguese Cantonese Chinese Kazakh Korean Kurmanji Kurdish Turkish Ukrainian

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Technical Support

Official distribution of Critical Languages Series courseware has ended. We are no longer guaranteeing functionality or support for the software contained therein.

Choose a product line:

 CD-ROM

Beginning Brazilian Portuguese, Cantonese, Chinese, Kazakh, Turkish

Beginning and Continuing Korean


Installation of MaxBrowser on Windows XP, Vista, or Windows 7 fails or does not run.

During attempts to install MaxBrowser, you may encounter error messages that prevent successful installation. Some examples are:

  • "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."
  • "This file does not have a program associated with it for performing this action. Create an association in the set associations control panel."
  • "Setup Initialization Error: Setup is unable to run a program needed to proceed with the installation. Restart your system and try again. Error 105"

If you are having trouble installing MaxBrowser from the disc, we recommend that you install the newest available version. See How to upgrade to the latest version of MaxBrowser.


When I click on the Record icon in the MaxBrowser, it doesn't record my voice.

Ensure that your sound card and drivers are correctly installed. Verify that your speakers and microphone are properly connected and turned on. Check the MS-Windows Volume control for the microphone. To do this: On the Windows Start menu, click Programs...Accessories...Entertainment...Volume Control. The Volume Control dialog appears. On the Options menu, select Properties. The Properties dialog appears. Select the Recording radio button. In the list of devices, make sure that the microphone check-box is selected. Click OK to close the Properties dialog. In the Recording Control dialog, ensure that the microphone's check-box is selected, and that the volume slider is at least at one-third of the way up. Close the Recording Control. To test, click Start...Programs...Accessories...Entertainment...Sound Recorder.


How do I type characters with diacritics for languages such as Cantonese, Portuguese, and Turkish?

Each language MaxAuthor supports has a specific keyboard mapping. To type characters with diacritics, you first press a prefix key (sometimes called a 'dead key'), then the character to be modified. You can see the keyboard map by clicking on the keyboard icon on the toolbar. For example, in Portuguese to get a 'ç', you first press the prefix key ` (the character usually found on the same key as the tilde), then you press c.

You can print the key map by:
1: pressing Alt-PrtScrn when the key map is active
2: click on Start...Programs...Accessories...Paint
3: click Edit...Paste, then Print

See a keyboard mapping demonstration video for:


When I try to play a video clip, the video doesn't play properly.

Please try playing one of the videos with Windows Media Player. To do this, right click on the Start button, click Explore, then go to your CDROM drive which is probably D:, then click on the POR directory (or CHN, CAN, KOR, TUR, KAZ depending on the language), and then the 'video' directory. Double click on one of the 'AVI' files, which should play the file with Windows Media Player. If you are still seeing problems, the problem is in your computer's video setup, please see http://support.microsoft.com for possible solutions.

For Windows 95:
If you are having problems displaying the video clips, try reducing the graphics acceleration setting. To do so, follow these steps:
1. Right-click My Computer, and then click Properties.
2. Click the Performance tab, click Graphics, and then move the Hardware Acceleration slider to one notch from the left.
3. Click OK, and then click Close.
4. Click Yes when you are prompted to restart your computer. See also article Q142179 in the Microsoft Knowledge Base: Troubleshooting .avi File Playback Problems in Windows 95.


All audio and video portions of the software seem to work fine, but when I choose text with audio, the characters all look like random pixels spread across the screen.

This is a problem on some Dell laptop computers with the display resolution set at 1280x1024 or higher. Try lowering the screen resolution to 1024x768 or lower. To do this, right click on the desktop, select Properties...Settings, then Screen area.


When I try to print a lesson, part of the text is cut off.

This may be a problem with your printer driver. See if text gets cut off when printing with any other applications (word processors, etc.). You can view your printer settings by clicking on Start...Settings...Control Panel...Printers, then right click on your printer to see the properties. Sometimes it will help to change the setting from 'standard' to 'enhanced'.

You may have an old version of the printer driver. You can usually download the latest versions of the printer drivers from the manufacturer's web site; see for example Hewlett Packard.


The automatic installation process isn't working on my computer. What should I do?

The setup program should start automatically when you put the CD-ROM into the CD-ROM drive. If this doesn't happen, you can also start the setup program by opening the file "setup.exe" in the CD-ROM directory. If you have already installed one of our recent products, the installation will detect it and upgrade your existing files.

Note that for Windows XP/Vista/7/8, you need to be logged in as a member of the Administrator group to install the software, but you don't have to be one in order to use it thereafter. If you are not logged in as a member of the Administrator group when you try to install, you may get a seemingly unrelated message such as "Setup has detected that unInstallShield is in use. Please close unInstallShield and restart setup. Error 432".

For Windows Vista, see information about installing on Vista.

For Windows 7, please upgrade to our latest software.


I installed the program, but there isn't a shortcut on my desktop. How do I start up the CD-ROM?

The CD-ROM should start automatically when put into the CD-ROM drive. If it doesn't, select Start...Programs...UofA Language Courseware...Critical Languages Series.


How do I adjust the text size?

You will need to install the newest available version of MaxBrowser. Then, select View…Text Size from the menu.


How do I print the footnotes?

You will need to install the newest available version of MaxBrowser. Then, click on Footnote View and then click on the Print button.


When I try to install MaxBrowser on Windows XP, I receive this error message: "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

Some system files on your machine that are needed to run MaxBrowser may be corrupted or missing. Try these fixes:

http://www.worldstart.com/tips/tips.php/1453

http://support.microsoft.com/default.aspx?scid=kb;en-us;324767


I have a Mac. Can I use your software?

You will need a valid copy of Windows installed using Boot Camp or virtual machine software. See Using the CD-ROM or DVD-ROM products on a Mac.

Unfortunately, we cannot guarantee the compatibility of any particular setup.

 DVD-ROM

Beginning Kurmanji Kurdish, Turkish, Ukrainian

Intermediate Cantonese, Kazakh, Turkish, Ukrainian

Advanced Kazakh, Turkish


Blank screens randomly appear while using the software.

This is an issue on some computers with Internet Explorer 9 installed on Windows Vista and higher. To fix this issue, please install the latest version of our MaxBrowser software.


When I click on the Record icon in the MaxBrowser, it doesn't record my voice.

Ensure that your sound card and drivers are correctly installed. Verify that your speakers and microphone are properly connected and turned on. Check the MS-Windows Volume control for the microphone. To do this: On the Windows Start menu, click Programs...Accessories...Entertainment...Volume Control. The Volume Control dialog appears. On the Options menu, select Properties. The Properties dialog appears. Select the Recording radio button. In the list of devices, make sure that the microphone check-box is selected. Click OK to close the Properties dialog. In the Recording Control dialog, ensure that the microphone's check-box is selected, and that the volume slider is at least at one-third of the way up. Close the Recording Control. To test, click Start...Programs...Accessories...Entertainment...Sound Recorder.


How do I type characters with diacritics for languages such as Cantonese, Portuguese, and Turkish?

Each language has a specific keyboard mapping. To type characters with diacritics, you first press a prefix key (sometimes called a 'dead key'), then the character to be modified. You can see the keyboard map by clicking on Help...Keyboard on the main menu when doing an exercise that requires keyboard input. For example, in Portuguese to get a 'ç', you first press the prefix key ` (the character usually found on the same key as the tilde), then you press c.

You can print the key map by:
1: pressing Alt-PrtScrn when the key map is active
2: click on Start...Programs...Accessories...Paint
3: click Edit...Paste, then Print

See a keyboard mapping demonstration video for:

When I try to play a video clip, the video doesn't play properly.

The Critical Languages Series DVD-ROMs require Windows Media Player 7 or greater.  Please try playing one of the videos with Windows Media Player.  To do this, right click on the Start button, click Explore, then go to your DVD-ROM drive which is probably D:, then click on the CUR directory, and then the video directory. Double click on one of the 'AVI' files, which should play the file with Windows Media Player.  If you are still seeing problems, the problem is probably in your computer's video setup, please see http://support.microsoft.com for possible solutions.


The automatic installation process isn't working on my computer. What should I do?

The setup program should start automatically when you put the DVD-ROM into the DVD-ROM drive. If this doesn't happen, you can also start the setup program by opening the file "setup.exe" in the DVD-ROM folder.

Note that for Windows XP/Vista/7/8, you need to be logged in as a member of the Administrator group to install the software. If you are not logged in as an Administrator, you may see messages such as the ones below:

Severe - You may need to be a member of the administrator group to install this software

MAX - The InstallShield Engine (iKernel.exe) could not be installed. The folder 'C:\Program Files\Common Files\InstallShield\Engine' could not be created. Make sure that you have the appropriate privileges to create this folder. (0x5)

Ensure that the software is installed using an Administrator account. If you do not have access to the Administrator account for your computer, contact your system administrator.

After the software is installed, you can run the program using any user account.


I installed the program, but there isn't a shortcut on my desktop. How do I start up the DVD-ROM?

If there is no shortcut on your desktop, select Start...Programs...UofA Language Courseware...Critical Languages Series DVD-ROM.


(For Intermediate and Advanced Kazakh)
There are squares where there should be Kazakh characters.

Please see the "Instructions" section on the main table of contents. It explains that you need to enable support for East Asian Languages from the Windows Control Panel.


I have a Mac. Can I use your software?

You will need a valid copy of Windows installed using Boot Camp or virtual machine software. See Using the CD-ROM or DVD-ROM products on a Mac.

Unfortunately, we cannot guarantee the compatibility of any particular setup.