Frequently Asked Questions
1. What computers or operating systems does the Critical Languages Series run on?
- The Online products work on Windows, Mac OS X, and Linux. iPhone and iPad are not currently supported.
- The DVD-ROM products work with Windows 2000/XP/Vista/7.
- The CD-ROM products have been tested on Windows 95/98/NT/2000/ME/XP/Vista/7.
2. Do the products come with written materials?
The products do not come with printed lesson materials, but you are free to print out lessons, resources, and quizzes for personal and classroom use. The CD/DVD-ROM titles come with a quick reference booklet for information on using the software.
3. What about site licenses or volume purchases?
We do not currently offer site licenses for the Critical Languages Series. For volume purchases, call the University of Arizona Press at 1-800-621-2736 or email@example.com. For CD/DVD-ROMs, The UA Press gives a 30% discount on purchases of 10 or more at a time.
For volume purchases of online subscriptions, see Organizations and Schools.
4. Can I duplicate the products for my students?
Can I share my online subscription with someone?
Duplication and subscription sharing are not permitted. Our products are licensed for individual use and are priced accordingly. Duplication of the products is a violation of copyright law and is illegal. Some elements of the Critical Languages Series have copy protection. We reserve the right to terminate any online subscription for this reason at any time. See the CLS Software License (CD-ROM/DVD-ROM) or Subscriber Terms of Service (Online) for more information.
5. Can we use the products in the classroom?
We encourage instructors to use the products in the classroom and many Universities and institutions have adopted them. We recommend treating our products as textbooks in the sense that instructors require the students to purchase the materials for a specific class. That way, students may use the product at home or in the computer lab. Students may print the lessons out to take notes or for classroom discussions.
6. What is your return policy?
The Critical Languages Series CD/DVD-ROMs are non-returnable unless the media is defective.
We do not allow refunds for online subscriptions. You can view a sample lesson of any title you are interested in before you decide to buy.
7. What is the difference between the CD/DVD-ROMs and the Online lessons?
The Online lessons work on more operating systems, including Mac OS X and most Linux distributions, and require a broadband internet connection. They also differ slightly in their feature set; please see our page Differences between CD/DVD-ROM and Online for details.
8. I purchased one of the Critical Languages Series titles on CD/DVD-ROM. Are the online lessons included?
The online lessons and the CD/DVD-ROM products must be purchased separately. If you want to use the online lessons, you will need to purchase a subscription.
9. Do I need to buy a Critical Languages Series CD/DVD-ROM to use the online lessons?
No, the online lessons are completely accessible from your web browser. Because the material covered is the same, there is usually no need to buy the disc. If you do not have reliable internet access, or you want to use a feature not yet available online, you may want to buy the disc instead, or to supplement the online lessons.
10. Is the Critical Languages Series the equivalent of a college course? Can I use it to earn credit at my high school or college?
Each product is designed to cover the material of a one-year college course, and while many institutions use the Critical Languages Series as a text for language courses, we do not provide an instructor/evaluator and cannot offer credit. You will need to be enrolled at an institution that offers classes in the language.
11. I am a student at the University of Arizona and I purchased a Critical Languages Series CD-ROM; are there any computer labs on campus where I can use it?
You can use it in ML 511 (headphone and microphone are supplied) or ENG 318 (bring your own).
(For questions not answered here, please send email to firstname.lastname@example.org)